Our customer service team is available to support you with all your enquiries.

Christmas/New Year Support Opening Hours:
Monday 22nd, Monday 29th & Tuesday 30th Dec
We will be taking a break all other days & will return from Monday 5th Jan

Monday - Friday: 6am to 2pm AEST

For urgent enquiries relating to existing or new orders, please give us a call during business hours.

Nature's Farmer Sea

Where does your Sea Moss come from?

Where are your products made?

Is your company sustainable?

What is Sea Moss?

About Us

How should I store my Sea Moss Gel?

Do Sea Moss Gels need to be refrigerated? How long can they stay out?

Do your Sea Moss Gels contain chemicals or heavy metals?

What is the best before date for Sea Moss Gel?

Why are there colour variations in my Sea Moss gel?

Can I consume Sea Moss Gel past its best before date?

Do your Sea Moss Gels contain shellfish?

What causes white spots or changes in texture in Sea Moss gels?

How should Sea Moss gels be stored to prevent spoilage?

How does oxidation affect my Sea Moss gel?

Can children have Sea Moss gel?

Can Sea Moss Gel be frozen?

Can Sea Moss gels be consumed after the best before date has passed?

How should I store Sea Moss gel for optimal freshness?

About our Gels

Can I have Sea Moss while pregnant or breastfeeding?

Do you have stockists in my area?

What are the benefits of Sea Moss?

How do I get the 15% discount?

How long do the gels last?

Do you ship internationally?

How should I dispose of packaging peanuts received in my order?

What is the daily recommended serving of Sea Moss Gel?

What is the iodine content in your Sea Moss products?

Can I use a discount code on starter packs or subscriptions?

Do you offer free shipping over a certain amount?

FAQs

How can I log in and manage my subscription?

How can I change the billing schedule of my subscription?

How can I cancel my subscription?

Can I change the frequency of my subscription orders?

What should I do if I receive a charge after cancelling my subscription?

How can I update the products or flavors in my subscription?

How does the subscription discount work?

Can I delay or pause my Sea Moss Gel subscription?

Subscriptions

Changed your mind?

Can I change my delivery address after placing an order?

My order arrived damaged. What should I do?

What should I do if my gel has spoilt prior to its Best Before date?

How can I change the delivery address for my order?

What should I do if my Sea Moss gel appears to have white spots?

Why didn't my discount code work at checkout?

Do you offer discounts for returning customers?

What should I do if my Sea Moss gel arrives damaged or leaking?

What should I do if my Sea Moss gel tastes different or has a strange texture?

What are your Christmas/New Year pickup hours?

My Order

Is it possible to request a signature required delivery?

What should I do if my delivery hasn't arrived?

What should I do if my order did not arrive on time?

What should I do if my jar leaked during transit?

How are Sea Moss Gels shipped and handled?

How long does shipping take?

Shipping & Returns