All of our parcels are sent with Authority to Leave, which means they can be left at the delivery address without a signature if it is safe to do so. However, for additional delivery instructions, you have the option to add a note to your cart under
If your delivery hasn't arrived, firstly, verify the tracking information provided in your shipping notification email to see the status of your delivery. If the tracking details show a delay or indicate it has been delivered but you haven't received
If your order is delayed, please check the tracking information provided to you via email. If further assistance is needed, contact us directly so we can sort it out with the courier and ensure your product is delivered promptly.
We're very sorry for the inconvenience! In rare cases, jar lids might come loose during transit. We assure you that due to our fast delivery timeframes and secure packaging, that if you place it in the fridge it will set as normal and be perfectly fi
All our Sea Moss Gels are shipped fresh on the day of production and are shelf-stable in transit. It is important to refrigerate the gels once they arrive to maintain their quality and nutritional integrity. If you have any issues with delivery timin
Shipping within Australia typically takes 1–3 business days, though remote locations or carrier delays may add 1–2 extra days. Our Sea Moss Gels are shelf-stable during transit, and only require refrigeration once delivered. If you have concerns abou