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Subscriptions

How can I log in and manage my subscription?

You can manage your subscription through your customer portal. To log in:. You can then enter the email address associated with your subscription and request a login code - this will be sent to you via email. Once logged in, you can pause, skip, or a

How can I change the billing schedule of my subscription?

If you wish to change your billing schedule to a different frequency, you can do this through your customer portal. Alternatively, you can reach out to us, and we will assist you in updating your subscription to match your needs.

How can I cancel my subscription?

To cancel your subscription, you can manage it through your customer portal on our website. Simply log in, select the 'Manage Subscriptions' tab and scroll to the bottom where you will find the 'Cancel Subscription' option. You will receive confirmat

Can I change the frequency of my subscription orders?

Yes, you can change the frequency of your subscription orders at any time by accessing your customer portal. Log in through our website, then select the 'Manage Subscriptions' tab. Here, you can adjust the delivery schedule to suit your needs. We off

What should I do if I receive a charge after cancelling my subscription?

If you receive a charge after you believe you have cancelled your subscription, please log into your customer portal to ensure the cancellation was processed. Occasionally, technical issues might delay the update of your billing status in the system.

How can I update the products or flavors in my subscription?

You can update your products or flavors by visiting your customer portal. Once logged in, navigate to the 'Manage Subscriptions' tab. From there, you can easily swap items, adjust product sizes, or add new flavors to your subscription order. Our subs

How does the subscription discount work?

When you set up a subscription through our website, you automatically receive a percentage off each recurring order. There is no need to apply a discount code each time. This built-in discount makes managing your recurring orders simple and cost-effe

Can I delay or pause my Sea Moss Gel subscription?

While our subscription service does not currently offer a "pause" option, you can delay your next delivery, which automatically reschedules your payment as well. This adjustment provides flexibility, especially if finances are a concern. You are also