No worries. If you’d like to make a change to your order, please contact us at [email protected] within 1 hour of purchase . Our Sea Moss Gels are made fresh to order and shipped daily - which means your order may be with our kitchen team and
Yes, it is possible to change your delivery address after placing an order, but this is highly time-sensitive. We recommend contacting us within an hour of placing your order. Provide your updated address details, and we will make every effort to ame
If your order arrives damaged, please notify us immediately and provide photographs of the damaged item and packaging. These images help us assess the situation and expedite the process of sending you a replacement.
If you notice your Sea Moss Gel is showing signs of spoilage, we advise you to take photos of the product, clearly showing the gel, batch number, and best before date on the label. Share these photos with us so we can investigate further and provide
If you need to update the delivery address for your order, please reach out to us as soon as possible before the order is dispatched. We can also make changes to your subscription shipping address for future orders to ensure they are sent to the corr
If you notice white spots, these might be due to monk fruit separation. Please use our contact form to send through photos of your gel and the best-before sticker so we can confirm this is the case. Monk fruit has different density and water content
If your discount code did not work at checkout, it could be due to several reasons, including:. Please feel free to use the discount code on your next eligible purchase.
We recommend signing up for our Subscribe & Save program, which provides a discount on every order. By selecting the 'Subscribe & Save' option on the product page, you can manage your subscription schedule, product swaps, and payment updates via our
If your Sea Moss gel arrives with damage or leakage, it is often due to rough handling during transit. We recommend placing the gel in the refrigerator immediately to allow it to re-solidify. If the lid has come loose, the gel should still be safe to
If you receive a batch of Sea Moss that tastes or feels different from your usual orders, please contact us. It can be helpful to send clear photos of the product and describe the taste and texture to assist in resolving the issue. Our gels are handm