Our customer service team is available to support you with all your enquiries!

Monday - Thursday: 6am to 2pm AEST 
Friday: 6am to 1pm AEST

For urgent enquiries relating to existing or new orders, please give us a call during business hours.

Nature's Farmer Sea

No worries. If you&#x2019;d like to make a change to your order, please contact us at info@naturesfarmersea.com within 1 hour of purchase . Our Sea Moss Gels are made fresh to order and shipped daily - which means your order may be with our kitchen team and in production within minutes. To keep things running smoothly and ensure timely delivery, we&#x2019;re unable to make changes after this 1-hour window. Thank you for your understanding and support.

No worries. If you’d like to make a change to your order, please contact us at info@naturesfarmersea.com within 1 hour of purchase . Our Sea Moss Gels are made fresh to order and shipped daily - which means your order may be with our kitchen team and

Changed your mind?

My Order

Where does your Sea Moss come from?

Where are your products made?

Is your company sustainable?

What is Sea Moss?

About Us

How should I store my Sea Moss Gel?

Do Sea Moss Gels need to be refrigerated? How long can they stay out?

Do your Sea Moss Gels contain chemicals or heavy metals?

What is the best before date for Sea Moss Gel?

Why are there colour variations in my Sea Moss gel?

Can I consume Sea Moss Gel past its best before date?

Do your Sea Moss Gels contain shellfish?

Can men use the Glow State or Ever Bloom?

What causes white spots or changes in texture in Sea Moss gels?

How should Sea Moss gels be stored to prevent spoilage?

How does oxidation affect my Sea Moss gel?

Can children take Sea Moss gel?

Can Sea Moss Gel be frozen?

Can Sea Moss gels be consumed after the best before date has passed?

How should I store Sea Moss gel for optimal freshness?

About our Gels

Can I have Sea Moss while pregnant or breastfeeding?

Do you have stockists in my area?

What are the benefits of Sea Moss?

How do I get the 15% discount?

How long do the gels last?

Do you ship internationally?

How should I dispose of packaging peanuts received in my order?

What is the daily recommended serving of Sea Moss Gel?

What is the iodine content in your Sea Moss products?

Can I use a discount code on starter packs or subscriptions?

Do you offer free shipping over a certain amount?

FAQs

How can I log in and manage my subscription?

How can I change the billing schedule of my subscription?

How can I cancel my subscription?

Can I change the frequency of my subscription orders?

What should I do if I receive a charge after cancelling my subscription?

How can I update the products or flavors in my subscription?

How does the subscription discount work?

Can I delay or pause my Sea Moss Gel subscription?

Subscriptions

Can I change my delivery address after placing an order?

My order arrived damaged. What should I do?

What should I do if my gel has spoilt prior to its Best Before date?

How can I change the delivery address for my order?

What should I do if my Sea Moss gel appears to have white spots?

Why didn't my discount code work at checkout?

Do you offer discounts for returning customers?

What should I do if my Sea Moss gel arrives damaged or leaking?

What should I do if my Sea Moss gel tastes different or has a strange texture?

Is it possible to request a signature required delivery?

What should I do if my delivery hasn't arrived?

What should I do if my order did not arrive on time?

What should I do if my jar leaked during transit?

How are Sea Moss Gels shipped and handled?

How long does shipping take?

Shipping & Returns

Changed your mind?Updated 2 months ago